Terms & Conditions

These Terms & Conditions explain the basis on which products and services are offered through the SPOONN LTD website. By accessing or placing an order through our website, you agree to these terms.

Pricing & Payments

All prices displayed on the website are shown in Pounds Sterling (£).

Prices may be updated periodically to reflect operational, supplier or product changes. The price shown at checkout is the price payable for the order.

Payment must be successfully completed before an order can be processed and prepared for delivery.

Order Acceptance

Orders submitted through the website are subject to availability and acceptance.

After an order is placed, customers may receive an order confirmation acknowledging receipt of the request. Acceptance occurs when the order has been reviewed and prepared for fulfilment.

If a product becomes unavailable or an order cannot be completed, customers will be notified as soon as reasonably possible.

Shipping & Delivery

SPOONN LTD aims to process and prepare orders promptly. Delivery timeframes may vary depending on location, operational demand and external circumstances.

Delivery availability may vary by area.
Customers should ensure delivery details are accurate at checkout.
Delays caused by weather, traffic conditions or circumstances outside our reasonable control may occasionally occur.
Delivery estimates are provided as guidance and are not guaranteed delivery deadlines.

Returns & Refunds

Customer satisfaction is important to us. If there is an issue with an order, customers are encouraged to contact us promptly so that we can review the situation and work towards an appropriate resolution.

Requests relating to incorrect or damaged orders should be submitted within 48 hours of delivery.
Supporting information may be requested to help assess a claim.
Approved refunds are generally processed within 5–10 business days.
Additional time may be required depending on the customer’s financial institution.

Please refer to our Refund Policy for further details regarding eligibility and refund procedures.

Limitation of Liability

SPOONN LTD seeks to provide accurate information, reliable service and quality products. However, to the extent permitted by applicable law, liability is limited to the value of the relevant order giving rise to the claim.

Nothing within these Terms & Conditions is intended to exclude rights that cannot legally be excluded under applicable consumer protection laws.

Dispute Resolution & Governing Law

In the event of a concern or dispute, customers are encouraged to contact us first so that we can attempt to resolve the matter fairly and efficiently.

These Terms & Conditions shall be governed by the laws of England and Wales. Any dispute that cannot be resolved through discussion may be submitted to the courts of England and Wales where appropriate.

Website Use

Users agree not to misuse the website, interfere with website functionality or engage in activity that could negatively affect the operation of the services provided through the website.

Changes To These Terms

These Terms & Conditions may be updated periodically to reflect operational, legal or business changes. The most recent version will always be available on this page.