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Local Food Delivery
Delivery Information
At SPOONN LTD, every order is freshly prepared and delivered within our local service area. We are committed to providing reliable delivery, careful preparation, and a smooth customer experience from the moment an order is placed until it arrives.
Local Delivery Area
We currently provide free local delivery throughout West Malling and selected surrounding areas in Kent. Delivery availability is confirmed during checkout based on the delivery postcode provided. If your address falls outside our delivery coverage, our team will contact you before processing your order.
Order Preparation
Every order is freshly prepared after it has been received. Preparation times may vary depending on order volume and product selection, allowing us to maintain consistent quality and careful handling before delivery.
Estimated Delivery Time
Most local deliveries are completed within approximately 30–90 minutes after preparation begins. Delivery times may occasionally vary due to traffic conditions, weather, or periods of increased demand.
Delivery Availability
- Free local delivery within our delivery coverage.
- Orders accepted during published business hours.
- Delivery availability may vary during busy periods.
- Customers receive confirmation once an order has been accepted.
Order Changes & Cancellation
If you need to update or cancel an order, please contact our customer support team as soon as possible. Requests received before preparation begins can usually be accommodated. Once preparation has started, changes or cancellations may no longer be possible.
Delivery Address Information
Please ensure that your delivery address, telephone number, and any delivery instructions are entered accurately during checkout. Correct information helps our delivery team complete your order efficiently and minimise unnecessary delays.
Unable to Complete Delivery
If our delivery team is unable to complete a delivery because the address is incorrect or the customer cannot be contacted, we will make reasonable efforts to reach the customer using the contact details provided. Where appropriate, alternative delivery arrangements may be discussed with our support team.
Customer Support
If you have any questions regarding your order, delivery status, or our local delivery service, our customer support team will be happy to assist during normal business hours.
SPOONN LTD
19/21 Swan Street
West Malling
Kent ME19 6JU
United Kingdom
Email: support@spoonnltd.shop
Telephone: +44 7749 869295
