Privacy & Personal Information

Privacy Policy

At SPOONN LTD, we value transparency and respect your privacy. This policy explains what information we collect, how it is used, how long it may be retained and the choices available to you when interacting with our website, products and delivery services.

Who We Are

SPOONN LTD operates an online ordering and delivery service offering honey-based beverage products. We collect and process information only where reasonably necessary to provide our services, fulfil orders, communicate with customers and maintain our website.

Information We Collect

Name and contact details provided during checkout or enquiries.
Delivery information required to complete orders.
Email address and telephone number.
Order history and transaction records.
Customer support communications.
Website usage information such as browser type, device information and page interactions.

How We Use Information

Information may be used to operate and improve our services, including:

Processing and confirming orders.
Coordinating deliveries.
Providing customer support.
Sending service-related communications.
Improving website functionality and performance.
Maintaining security and preventing misuse.
Meeting accounting and legal obligations.

Delivery Services

Information provided during checkout may be shared with delivery partners where necessary to complete an order. Only information reasonably required for delivery and customer communication is provided.

Marketing Communications

Where you choose to receive updates, we may occasionally send information relating to products, offers or service announcements. You may unsubscribe at any time through the provided unsubscribe option or by contacting our team.

Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences and understand how visitors interact with pages across the website.

Additional details regarding cookies can be found within our Cookie Policy.

Sharing Information

We do not sell personal information. Information may be shared with trusted service providers that support website hosting, payment processing, customer communications, delivery services and website analytics.

These providers receive only the information necessary to perform their services.

Data Retention

Retention Periods

Order and transaction records may be retained for up to 7 years.
Customer support communications may be retained for up to 24 months.
Website analytics information may be retained for up to 26 months.
Marketing subscription records may be retained until consent is withdrawn or removal is requested.

Your Choices

You may request access to information we hold about you, request corrections where information is inaccurate, or request deletion where retention is no longer necessary and applicable legal requirements do not require continued storage.

Security Measures

We maintain reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse or disclosure.

While no system can guarantee absolute security, we regularly review processes and security practices to support the protection of customer information.

Third-Party Websites

Our website may contain links to external websites or services. These websites operate independently and are responsible for their own privacy practices. We encourage users to review relevant privacy policies when visiting third-party websites.

Policy Updates

This Privacy Policy may be updated from time to time to reflect operational improvements, legal developments or changes to our services. Any updated version will be published on this page.

Contact Information

SPOONN LTD
19/21 Swan Street
West Malling, Kent
ME19 6JU
United Kingdom

Email: support@spoonnltd.shop
Phone: +44 7749 869295